It looks like this account was recently returned to its original owner. Please note that we do not allow account sale/ownership transfers.
Regretfully there is not much we can do in this case, as we can only modify account details to the original contact information which was set when account was created.
We recommend contacting the person who transferred/gave access to the account to you in the first place.
Thank you.
Daniel Clay
Bandwagon Host / IT7 Networks
Global service status page https://bwhstatus.com/
Diagnose network-related issues at https://ping.pe/