buyvm来信了，英文好的解释下.
We've made some revisions to our existing policies, and completely rewritten our Terms of Service and Acceptable Usage Policy. I'll touch on that, as well as some other news and updates. Plus, we're giving away free puppies! Just kidding... but now that I have your attention, please read this email in its entirety, as I'll be covering important information such as a new billing cycle.
Terms of Service / Acceptable Usage Policy
Though we haven't really changed much regarding actual policies, the TOS and AUP have been completely rewritten. We felt that our old documents were too vague or easy to misunderstand on a few key points, so we've taken the time to elaborate on many of the finer details. I'm happy with the end result... though it's lost some of `roguish charm` and friendly presentation that we pride ourselves on, our policies and procedures should be well-documented enough now that there shouldn't be any confusion on exactly how things work here.
Billing Cycles / Invoice Scheduling
Previously, we issued invoices five days ahead of the due date, and gave a ten day grace period to either pay them off, or cancel the service. Though the same net timeframe remains, the dates have shifted a bit. Starting with June, invoices will begin issuing ten days prior to the due date. This leaves a five day grace period before any late fees are added. We're also going to start processing terminations early as well, to make it easier to move stock back into circulation. Any unpaid services will be terminated 15 days after the due date, and the invoice in question will be adjusted to show the correct timespan.
iPay88 / Alipay
This is especially important for our East-Asia clients. Our current Alipay processor, iPay88 (aka mobile88) has shown incredibly poor performance ever since we started using them. With a close to 50% failure rate on their API, there are simply too many 'dropped' or 'lost' payments for us to continue business with them. As we have been requesting information on how to process refunds for a month now with no reply, we feel it is better to simply stop offering Alipay at this time rather than put clients through this hassle. So starting June 15th, 2011, Alipay will no longer be one of our supported payment methods. We may look into another processor in the future, but for now we can't offer an ETA on when that will be.
Free MMO Site/Patch Hosting
As part of our continued efforts to phase out obsolete/legacy plans in order to bring more resources into play, we recently made an announcement on the discontinuation of the Free MMO Patch/Site Hosting. The deadline to transition to a Foal package is June 10th, after which all MMO Site/Patch hosting plans will be going offline. We will be holding the entire data storage until June 30th, so current users will still have a full month to decide if they want to move to webhosting, or simply cancel the service alltogether.
Community / Information Centre
Just as a reminder, you can always welcome to drop by in IRC (irc.frantech.ca / #frantech) to take part in our vibrant community. While we do not offer official support outside of our Ticket System, you can often find solutions to minor problems simply by chatting with folks. We also encourage general conversation and rampant silliness, as we take pride in the community that's grown around our little company.
Additionally, if you missed the announcement we also have a fledgling Wiki in place! Reachable at http://wiki.frantech.ca , this wiki will replace our general Knowledge Base by proving all sorts of helpful information covering every topic we can think of. While this wiki is currently `locked`, and only editable by moderators, you are more than welcome to send suggestions for edits and new pages to [email protected].
If you have any questions or concerns, feel free to open a support ticket, and we will be happy to elaborate further! Thank you for choosing Frantech / BuyVM as your hosting solution.
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Aldryic C'boäs, Frantech Staff
[Email/MSN] [email protected]
[IRC] irc.frantech.ca / #frantech |
发表于 2011-5-24 23:20:57
原来他们曾经还可以支付宝支付啊
没发现支持过